Now on order, the workbook ‘YOU make the difference 


Inspirational workbook moving front-line staff to action; in a clear and playful way.

Practical guide to launch the Customer Delight strategy; full of tools, tips, tricks, examples, and experiences.

This workbook will engage front-line staff to make the difference with clients.It will inform readers on the concept and advantages of Customer Delight and how to actually create enthusiasm. It will inspire with stories of Customer Delight champions. As a result, readers will be able to design activities that create Customer Delight with their own clients.Investment is €14,95, move to action.You can order your English copy here.

Je kunt de Nederlandse versie (met Nederlandse voorbeelden) hier bestellen.

In this book Marieke van der Laan guides leaders of SME’s in a playful way through the necessary background information on Customer Delight. She then presents 8 practical tools as input for the implementation of a Customer Delight strategy in your organization. Hands-on tips and inspiring examples of thirteen benchmark companies illustrate all suggestions. You can start straight away coming Monday morning.This book is currently only available in Dutch.

Investment is 22€95, to get the Customer Delight strategy going.You can order your copy by clicking here.

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