Too bad that I only have a few hairs left, otherwise I would have really liked to meet Frank! Did you enjoy the wind through your (back then, it was still long) hair in the convertible in Las Vegas?
I really liked it, but at every trip it was a challenge to find the way with the bad working navigation system that we had rented with the car. I informed the staff about it, when I returned the car, but to my surprise, they replied with ‘ok’ (while in my opinion it was not ‘ok’…) and put it on the pile of navigation systems.
When I received a online satisfaction survey, I made a comment about it. Now, 2 weeks later, I got a reply: “(…) please accept my personal apologies for the unacceptable behavior exhibited by our employee. I was very disturbed to hear of your experience and want to assure you this is no more acceptable to us than it was to you. We pride ourselves on our employee’s ability to provide excellent customer service (…) In an effort to regain your confidence in Dollar Rent A Car, I have requested a credit in the amount of $112.89 to be issued to your credit card, for the inconvenience and non-working GPS unit. (…)”