The positive thing is that the first girl thought of clients as people. There are others that see them as wallets with legs! That makes me think of the book of Michelli on Zappos. He explains that there is also delight for suppliers and partners (and thus trainers). The title of this paragraph is: “What? Partners are people too?“. Heartwarming!!!
I did see another place where they consider trainers, at a hotel:
Isn’t that thoughtful of them?